Returns & refunds
At EDUMAKERS, we are committed to providing high-quality educational products. If something is wrong with your order, let us know within 7 days of delivery.
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Report an issue within 7 days
Please report any issue with your order within 7 days of delivery.
When we offer a return, replacement or refund
- Manufacturing defects: the product is defective or damaged upon delivery.
- Product malfunction: the product or its components do not work as intended because of a manufacturing defect.
- Missing components: the product arrives incomplete or with missing parts.
- Incorrect product: you receive a product different from the one you ordered.
- Product not as described: the product does not match the description on our website.
Non-returnable products
We do not accept returns or offer refunds for change of mind, personal preferences or lack of interest in the product, unless otherwise required by applicable UAE law.
Products damaged by misuse, improper handling or normal wear and tear are not eligible for voluntary returns.
How to request a return
Email us at info@edumaker.ae with your order number, a description of the issue and photos or videos where applicable. Once the issue has been assessed, EDUMAKERS will arrange an appropriate remedy in accordance with UAE consumer protection laws.
Refunds
Refunds are made to the original payment method.
Warranty
The PLAYmake 4in1 Workshop comes with a 5-year warranty.
UAE consumer protection
This policy does not limit or exclude any statutory consumer rights under applicable UAE legislation. Claims relating to defective, damaged, incomplete or non-conforming products will be handled in accordance with those rights, including where they arise after the initial 7-day reporting period.
Spare parts
Jigsaw blades and the service set are available in our shop to keep your workshop in good working order.